Club Factory — not received product since 20 days and can't track it

My club factory order (Order no. - so[protected] was ordered on august 24. It has been altleast 20-25 days since then and i have no news of my product. The payment has already been done. I tried tracking it in the xprsssbees official website, it has no information about my order. The tracking no - [protected] is this. I have ordered from club factory previously too, but have never faced this amount of delay. Please help.
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I orederd a Tshirt against the order no.SO47223337 on 15th september 2018, but the product which i recieved was defective.
I tried calling indian customer care no. but all my efforts are going into vein.
do I have any solution here?

I ordered a clutch bag wallet and it's showing as Returned.
Let me know the reason, and I already paid the amount and now it's show as I'm sorry your order is returned and you got 65 compensation coupoun
I have order by mistake wanted to cancel my order please cancel my order I don't need that product it may be too costly also

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