Club Factory — Not received the refund Amt

I have ordered one Version Single Shoulder Pu Printing Package Kitten Handbag order no SO[protected]. Later on i have returned the item due to wrong product delivery. Then i initiated the refund and got the below message.

A refund of INR358.80 has been refunded to your account (guest_897389d0-b709-46dd-8427-6a536bc6f248) balance. You may withdraw your balance in Club Factory app.

But I am not able to collect the amt from club fatory app (wallet) because the app is already banned so i cannot open the app now.

Kindly help in getting the amt refund.