Club Factory — not refunding the money and ### service

I bought few sweaters and jackets in december 2018 from club factory after i received it all the products were of inferior quality and i created a return. Even after several days nobody came to pickup and then as per guidelines i shipped the order by myself to the return address.
Its been a month now the product is already delivered but still neither the money is being escalated nor do any update
Even after several complains they are asking me to be patient and still couldn’t find any solution.