[Resolved] Club Factory — not yet received refund amount

[Resolved] Club Factory — not yet received refund amount

T tushari from Mumbai, Maharashtra

I have placed the order on 30th jan 2018. And after making payment for the same. They informed that one of your item is out of stock. They payment for the same item is not yet refunded by club factory.? Order no. So13167372. On the app it just shows that refund request is approved, but nothing till date is been received in actual account. Very poor service. No proper customer feedback. When called customer care they ask for personal card details? Who does this? Whole things is fraud. Totally fraud. They just cheat customer showing variety of products on their site. So many complaints regarding same issue from so many clients. Alteast have a courtesy to reply for the same. Was this information helpful? No (0) Yes (0)
Apr 13, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Mar 13, 2018 Club Factory Customer Care's response Dear, sorry that we have no hotline service now and we won't ask for customers' private information. Please do not trust the hotline number on the internet. Dear, sorry for this issue. After checking with our financial dept., your refund has been done on[protected] and it should have been settled in your XXXXXXX4926 bank account. Here is the refund report for your reference. If you have not received the refund, please kindly check and confirm with your bank. Thank you so much. If the problem has been solved, please give us a 5-star comment. Thanks for your support.
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Comments

Singh180892

from Bengaluru, Karnataka

I have ordered a T-shirt on Feb 16, 2018, and My Order ID: SO13802363. The Estimated Delivery date was March 6, 2018, but I haven't received any updates till now. can you please help us out.

Shailja Parashar

from Panaji, Goa

I ordered a pullover from Club Factory. They delivered after a month but I did not like the quality so I applied to return the product. The number is [protected]. I ordered it from Panjim, Goa, India. The amount is Rs 400. Mode of payment was online.

singhjeet6662

from Delhi, Delhi

I want to return my delivered order because dress doesn't fit. my order number is SO14139617

Roma bormedhi

from Imphal, Manipur

My order no. Is SO13388302 ...I have ordered 6 items and I was about to receive it by 22nd of Feb but I received only 4items...the T-shirt and the specs was missing...I have already paid the money... please look into the matter and send me my products or else refund my money...