Club Factory — one product is not delivered

I have ordered through club factory on Sept 15 which was Deliverd to me on Oct
1 and One product of my order number SO47293450 has not been delivered to me yet. I have talked to their customer care support yet my problem is not resolved. They promised me to deliver another equivalent product instead of that undelivered product but yet my problem is not resolved. Now it's since 1 week I have complained and they are not responding to my complaint yet.
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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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