Club Factory — order cancelled but money yet not refunded

Dear sir,

I made an online transaction today (7/09/2017) on club factory app and the order no s03819221. I would like to inform you that an amount of rs 2330.60was deducted from my account. But on 11/09/2017 i recieved a msg that my order was cancelled and my money was refund was issued but no money was returned in my account
More over there is no helpline number given on the site and also they provided mepaytm helpline number but the customer executive can not be contacted please help me get my money