Club Factory — order cannot be tracked

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I had made a guest order in club factory. My first order no is so38075522 which is unpaid and second order no is so39292229 for which i have done the payment. Now i am not able track my order. For both the order they are showing order error.

And as of now they are not giving any messages also. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.