Club Factory — order delay of goggles by club factory

I ordered googles from club factory on 28 october 2019 and it was to come by 5 november but it still hasn't been dilevered yet. I tried to call the customer care number it is invalid. I paid online and cannot cancel my order because it says it has already shipped. What do i do? Please help me. I have been waiting for my order because it was supposed to be as a gift but due to the delay i am screwd. This is not how a customer should be treated. I want to claim refund because it is about to a month and my order is still not delivered.
Please help.