Club Factory — order delayed

I had placed my order - so3469568 on august 30th 2017, it was shipped by gati (Tracking number[protected] which i have not received yet.
Tried calling gati, they are saying the documents are not complete by club factory.

Here i am not getting what i ordered as club factory has not done the documentation correct. Is this the quality of service you provide? It is nearing to a month when i ordered and still not received the products.

Kindly pls do the needful to deliver my order asap.