Club Factory — order delivery very late

Address:

Kolkata, West Bengal

I had ordered for a chiffon sleeveless top - so[protected] on 16th nov 2019 and it was supposed to be delivered by max 20-24th nov. The amount was deducted from my credit card immediately but till date the product is not shipped also. I am in loss of that amount for so many days.
Now when i would want to return back, club factory will take return charges which i am not ready to pay for their own fault.

My last 2 orders, i had paid the return amount and when i withdrew the balance amount the conversion charge from usd to inr because of which i got the amount lesser which was also not informed to me initially.