[Resolved] Club Factory — order failed clearance

Shilpiii

from Mumbai, Maharashtra

Website:

m.clubfactory.com

I had placed the order SO[protected] on 13th June 2019. Initially, on tracking, it showed that order is at customs and will be delivered by 30th June. After almost one month of waiting for the order to get delivered, it now shows that order failed clearance at destination and compensation has been made to your account. (see screenshot attached) What does that mean? Will I get the order delivered or will I get a refund?

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Aug 13, 2019

Complaint marked as Resolved

Verified Support

Jul 11, 2019

Club Factory Customer Care's response Dear, because those orders were failed to be cleared from clearance, we can only issue refund to you.