Club Factory — order for shoes

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Club Factory

To Whom it may concern,
I have an unresolved issue. I ordered a size 7 pair of shoes and was sent a size 6
Size 6 = 39
size 7 = 40
I have been messaging to simply ask for the correct size and a returns label, so we can resolve the situation and even taken lots of pictures to help, but you think it's ok for you to offer me a dollar refund and keep the shoes??? It's an absolute disgrace.
How can you run a business if you don't follow through fair procedures?
I shop online alot and have NEVER had this problem ever.
Customer ref: SFC2WWV[protected]
Dept ref:SO[protected].