Club Factory — order has been returned

I have ordered a dress material on 16th aug 2018, order no:so40726493. It's estimated delivery date was on 5th september 2018, i tried to reach the customer care but there was no response, as i enquired to the courier service they told that the order was called back from club factory and it has not reached them. Its really irritating, such a bad service from your side is making me think to never order anything from your site. I have paid rs.342 and i want it to be refunded. Please don't force me to take strict actions.