Club Factory — order has not been received

I had placed a pre-paid order so[protected] on 3 nov 2019 which was supposed to get delivered by 9th nov. Now, after waiting for such a long time, in the site, it says that the ordered product has been delivered on 8th nov, 2019 but its 11th nov today and i haven't received my order till date. Tried reaching out for help, but its no where to be found. Neither am i able to track my order. Given customer care no. Doesn't respond either. Very horrible service!