[Resolved]  Club Factory — order id so[protected]

I ordered a handbag order id SO[protected] and after receiving the order it is totally fake product it's accessories are different than what they have shown on website and I requested for return but clubs factory charged Rs90/- even though it is totally fake and their mistake the handbag I ordered had silver color zips and handle and the one I received has local material golden color accessories
Was this information helpful?
No (0)
Yes (0)
Aug 17, 2019
Complaint marked as Resolved 
Verified Support
Jul 09, 2019
Club Factory Customer Care's response
Dear, you can apply for free return by uploading the picture of what your got. Once we confirm that we have sent you wrong product, you can enjoy free pick up.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information