[Resolved]  Club Factory — order id:[protected] not delivered

I have ordered two dresses for my niece's birthday, which is already over and the dresses are still not delivered. Expected date of delivery was btw 29th june-8th july'19. From 27th june till date i. E.10th july, order update was showing that the items are in custom clearance. How long will it take for clearance.. I[censored] cant deliver on time then plz refund the money.. Such a pathetic experience with the site.😡😡 order id :[protected]
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Aug 20, 2019
Complaint marked as Resolved 
Verified Support
Jul 11, 2019
Club Factory Customer Care's response
Dear, currently the custom clearance takes longer time, we are very sorry that the parcel comes late. Once it is released from clearance we will push the courier to deliver to you at the earliest.
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