Club Factory — order incomplete-so[protected]

Address:

478 Wensan Road, Zhejiang, 310000

This is for "so[protected]". I have placed an order for 7 items. However, i reveived only 4 items. Following 3 items are missing in the package thats been delivered.

2 sets of 6 strong nailed kitchen wall hanging rear hook.

One peice of plastic storage towel rack kitchen accessories

I have contacted club factory customer support multiple times. Raised two complaints but i am told that the weight of the packagse was checked and my package was complete. And hence there will be no support available to me. I have attached the pictures of the items received by me, why is it a cusotmer's fault if something is missing in the delivered package.

Did i pack the items or delivered it? If something happens in between why do the customer has to bear the burden?

And on top of it how astonishing it is to say that the weight was checked. What do you guys think should be the weight of 12 plastic hooks and one plastic towel rack. Some grams? Even the box that the items were packed into would weigh much more than that.

There is no way for me to apply refund on app. There is only an option available for return. I raised a return request selecting the option "item missing" but then i will be asked to return the item. How would i return something that isnt even delivered to me?

Please find a resolution to this. I would in no way accept that i paid for the stuff that isnt delivered. Either have those delivered to me or get the amount refunded (Inr 474.84).