[Resolved] Club Factory — order no - so14468498.. torned dress, squeezed bag, large dress under s size, black mark on the heels | |||||
I got a dress today morning order no. So14468498 and i was upset because one dress was torn and the handbag was in bad shape as it was squeezed, my apricot color heels had black marks on it.. I dont know why such quality product was given. I ordered a small dress and it came in a very big size. I wanted to do te refund and i talked to the customer care "mr. Vishal chandala club" and after seeing the pictures he said.. We saw the pictures and tgey all are good. Is the customer service blind. Cant see a picture of the dress on which i have stuck my finger out showing the dress is torn. They said i will have to bare shipping charge.. But club factory says if its their fault and error, they compensate some amount of the shipping charge. I am very upset, seeing the customer care response. How dare them to question a customer's integrity, beside i have send the pictures. I have uploaded the piks here. The dress which has size issues.. I couldnt even try it as it was very big and few things like sandles color on pik and reality are different.. These all issues i understand.. But when dress is torn and cases like this.. You guys should check what quality you are providing Was this information helpful? | |||||
Apr 16, 2018 Complaint marked as Resolved Club Factory customer support has been notified about the posted complaint. Verified Support Mar 16, 2018 Club Factory Customer Care's response Dear, sincerely sorry for this. It might be broken during shipment, and is it okay to make a $4 compensation to you? Sorry again and wait for your kind reply. And please re-star 5, thanks.
Mar 16, 2018 Updated by ElenaGil IT SAYS Dear Customer, sincerely sorry for the issue, if you insist to return, we only bare shipping charge for the defective dress, for shoe and bag, if you return you need to bare the shipping fees.. IS THIS SOME COMEDY OR WHAT  | |||||
 2 Comments | |||||
Comments
How to track my orderSO14993411.i have paid my paymentof my orderSO14993411.which can not be tracked. i do not know how to get my order
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Do this and will definitely rate it 5 for listening to the customers.
and listen to what customer has to say and than provide solution, damaged bad, heels with black mark, oversize dress and a torn dress is not what i asked for