[Resolved] Club Factory — order no. so19063671 : black sword keychain

Vijit Murthy

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401303
Website:	Club Factory

To whom so ever it may be belong,
I had ordered black sword key chain on 25th April 2018 and the product got delivered in the first week of May 2018.
There is an issue with the product where in the case does not holds the sword firmly due to which the sword automatically comes out when bent.
Please look into this matter and try to replace the product as soon as possible.
Awaiting your positive response.

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Jun 23, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

May 18, 2018

Club Factory Customer Care's response Dear, so sorry for the issue, if you don't like, you can return it for refund. As you ordered by a guest, you can return it directly.
We do not have local pickup service, but you need to send it via your local courier to us.
*You are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
Once we receive it, the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. Please try re-star 5. Thanks.