Club Factory — order no. so4456886- not delivered

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Club Factory

This is in reference to my order no. 4456886 placed on 21 sep 2017. I am not getting apt information around this. I am not able to track my order, while doing this through gati website - it says invalid (Tracking id[protected]. When called to gati customer support, they said that tracking number is incorrect.
When i tried tracking through club factory app, its showing as pending from last 7 days.

Kindly help me resolve this issue as soon as possible, since i have paid for this order already and i am not able to fetch any info.