Club Factory — order no. so87848117 not delivered.

Address:

795010

I'd placed a pre paid order on 31st January. It's already april but the item has still not been delivered. The order no. is SO87848117 and the tracking of the order shows that it has been sent off to some other post office with different pin code. i complaint to the customer care but they are not allowing me to cancel the order and are telling me to wait and are of no help at all. i want my money refunded or the order delivered as soon as possible.