Club Factory — order not delivered

Address:

Chandigarh, Punjab, 160020

My oder is pending from last 45 days and it is under custom since 29 dec. No contact no. Is contactable, nobody is replying on mail.. My money is stuck and i'm highly disappointed with this kind of services. My order no. Was so[protected] estimated delivery time was 1-4 jan and now feb has started. I have not received my order till now. I needed it urgently and now it's of no use to me.. I never had this kind of experience in any online shopping site.. And i am getting no reply from the sites. I don't understand why my order is pending in custom from dec. Why club factory is not getting the same cleared. Why customer should suffer. I need my money back asap