Club Factory — order not delivered, customer care not responding

Club Factory — order not delivered, customer care not responding

D Deekshiangira from Ahmedabad, Gujarat

I had placed my order on June 18. 2019 and I was supposed to receive my package by 5 July 2019. But unfortunately, I have not received my order yet. I have been mailing the customer service but I am not getting any response from their side. I have already paid for my order. The tracking information shows that order it at custom clearance since 26 June 2019. There is no update on this after that. I kindly request the Club Factory to either cancel my order and initiate a refund or deliver the order as soon as possible. The order number is: SO[protected] Was this information helpful? No (0) Yes (0)
Verified Support Jul 16, 2019 Club Factory Customer Care's response Dear, We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused. Jul 22, 2019 Updated by Deekshiangira Dear Sir, As per your response on 16 July, in 3 days you were supposed to update us with the order status but unfortunately, there is no update from your side. The only change that I see in the Club factory app is that the order status can be seen under "Delivered" heading instead of "Shipped" heading which is again a case of misguidance. This is not at all acceptable. In case you are facing some issue in custom clearance, please cancel the order and refund the money that has been already paid since you cannot give any assurance of the delivery date. Thanks, Deekshi
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Comments

viney sagar

from Mohali, Punjab

Hi
I orderd 2 items from club factory 15 days ago. I have not got my stuff yet. Its stopped on custom clearance.. What the ### is it.. Its too late seriously...
Please take cation asap.. I want my stuff in 2 days to me. Order id is S[protected]

gudiaa

from Aurangabad, Maharashtra

Hello, my order number is SO[protected] I have ordered a handbag on 17 June'19. when I track my order in the app its showing order is in customs clearance since 21 June '19. and no further information is getting updated in the app after 4 July'19. can you please help to track my order, or whether its to be delivered or not.

Purva rokade

from Mumbai, Maharashtra

Sorry for the convenience. Due to my personal reasons i m not able to accept the order.But for sure next time i would love to order from club factory. So kindly please cancel my order.My order no is SO[protected]. Make sure you cancel my order.
Yours faithfull,
Purva

Purva rokade's reply, Jul 10, 2019

cancel my order due to personal reasons. I hope you would understand and cancel my order

taquiyya nahin

from Hyderabad, Telangana

SO[protected].. Order has not delivered till now.. Plz respond asap on dis order placed before 1st july