Club Factory — order not reached

Address:302004

I have ordered for some products via the above order number: so11016164 even the tracking no. Not updated in the application is incorrect. I have inquired with gati and they confirmed that this tracking no. Is invalid. I have been writing mails after mails but not getting any kind of response. Is it a kind of fake online shopping application where you guys are cheating on public and taking their money?
Kindly refund my money & in app it not showing the order placed.

This is my mail send by club factory.
Club factory
Dear guest_46687c1ef24d40d8a4b694ac4a3edcc6,
Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so11016164
Shipping address: pavan kumar
Grand uniara a heritage hotel near teen murti circle j. L. N. Marg
Jaipur
Rajasthan
302004
India
Phone: [protected]
If you have any questions about your order, please check support in our app.
Thank you for shopping at club factory!
Club factory customer service
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Comments

I have ordered some clothes from club factory app but I haven't received the items yet. The order number is SO9611807 and the tracking number is[protected]. I have contacted the customer care (Gati) given in the Club Factory App but they said the tracking number is invalid. It seems everything is fake about the club factory.
Jai Karnataka mutton stall near said baba temple behind pebble bay apartment nagashettyhalli Sanjaynagar post Bangalore 94
My delivery is going let .please it is give soon.
Order Refund not done and asking for Debit and Credit Card CVV number. Ita almost one month ago.
Customer care number is[protected].
My order is SO9751069.
They don't any authority to as CVV number.
looks like they are fake and cheating to every one.
please inquiry and do take necessary action on them.
Thanks.
I haven't received the refund amount for my order but the status of the order shows refunded ! The money wasn't debited to my bank account

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    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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