Club Factory — order not received and unable to track

Address:

753008

I have placed a order from cuttack odisha. The oder no is s[protected]. When ever i am checking order by tracking online, it shows order tracking not found or it is expired etc etc. I have already fully paid for the item ordered. Please tell me what is to be done. The company is not sending sms or mail. This is very horrible situation and it is embrassing to give order through this.