Club Factory — order not received for more than 40 days

This is really disappointing, my order #so[protected] has not been delivered for more than a month now and everytime i call for customer care i have been told to wait for few more days. No action has been taken seriously on this. Never gonna recommend to anyone, planning to take legal action on this. Such behavior shall not be tolerated. I want my order delivered right now or refund
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I ordered ladies watch but its belt is broken from one side, also the color of watch is different against what i ordered.
[Club Factory] Payment for your order No.SO[protected] on Club Factory has been confirmed. You can check your order status in the app. Notice: we will never ask for privacy information like OTP from our customers in any way.
I order this on june 22, 2019, i didn't receive till today, its to long for waiting

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information