Club Factory — order not received / is it fraud?

SO[protected]
. I have ordered it a month ago still not recieved. Customer care too don’t have answer. The are also not giving me response about it delaying it by saying they will contact me next day. They will contact me after 4 days etc etc.. Is it a fraud or something else I am totally confused. Though it was not a much costly order but its was from hard money and how can this be done.
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Verified Support
Sep 17, 2019
Club Factory Customer Care's response
Dear, we have pushed our seller for the shipping issue, if you dotn want it anymore, please contact APP support for this.
Sep 22, 2019
Updated by Saugaat
I have complaint thousands of time regarding this the are always saying the will be giving my case forward and will be talking after 2-3 days. Its now more than month

Sep 22, 2019
Updated by Saugaat
And after lots of complaints they gave a ticket number #419570 so that I can track my complaint but of my complaint also you are not giving response
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