Club Factory — order not received payment made

Address:

Bahadurgah, 147001

Hlo. I have ordered two items on club factory india. My order tracking number is[protected]. It was supposed to be reached on 1 august but it's 3 august today. Club factory is showing the tracking of product at custom clearance. It has been 10 days and my product didn't clear the customs. I want to know why is this happening. Club factory is a reputed online store so it is never expected. I have also made my payment online. So i give cf an option either to refund my payment or deliver my order as soon as possible