Club Factory — order not verified

My order no. SO52379880 is still not verified. There is no call from your end. I can’t trace my order & can’t check when I’ll receive it. The customer care no. keeps me waiting for hours & the call never gets connected to a customer care executive. I placed an order on 4th Oct & received a call the same day but when I asked to transfer the call to a customer care executive the call got disconnected. As per your rules, every order needs verification. I still have not received any call for order verification. I have not been able to see whether my order is coming or not. There is no message or call from your end. The Customer care no. is useless. The call never gets transferred. Let me know the status of my order. The whole experience of placing an order with Club Factory has been really bad.