Club Factory — order returned didn't get refund amount

I have order of mobile case cover of redni note 5 pro on 27th july 2018..i recived my order on 3rd august..then i reurn my order so that it doesn't matches styles given in picture..i requested to return and returned the order sucessfully...bt i din't get my refund amnt back..i consult custumer support through sms by application..i received a message that your amount will be refunded within two to three days on club factory balance..bt its nearly 10 dayz i din't get any amt back..plz hlp me out to get my money back..its nice app of good qulity product.bt they have issues with refundation abd custumer support dn't respond properlu..plz hlp me out asap...
order no--SO341 440 91
amt need to refund =317 rs.