Club Factory — order so[protected] concern with return process

Address:	Pune, Maharashtra, 411014
Website:	Club factory

Hello I have shopped upto 15k from club 23 east. 1 Feb i got the delivery but because of size or material issue I had to return multiple items. I have raised the request on the app asking for refund but haven't received any call to collect the parcel from me. Pls help as I have to return upto 7k + worth material and it's a huge amount. No doubts mater which i am not returning is very good but I need to replace others we I didn't like.
Awaiting response. Need help pls