[Resolved] Club Factory — order so[protected] they have given me wrong size mobile cover

Shilpavathy

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 5600025

Order number is so[protected] i ordered iphone6 mobile cover and they delivered 7+ cover when i tried initiating return request they asking me to courier the product.. Why should i pay for their mistake?.. I need a new cover or they should initiate the return request. I have mentioned correct size of th cover but by mistake they have sent it.. No issued but they should exchange or credit the amount and they cannot ask customer to courier the product as it is their fault

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May 16, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Club Factory Customer Care's response Dear,
We have checked the order info and found the phone case you ordered is for iPhone 6 Plus/6S Plus, not for iPhone 6. Please check it.
Sorry that we have no pick up service now. You need to courier the item to the following return address.
Here is the return address:
Return Address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301

According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.

The refund will be issued to your original payment method in 8-20 working days from the day we receive your package. Thanks again for shopping with Club Factory.

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