Club Factory — order so51088058 not received

Address:	Tinsukia, Assam, 786125
Website:	www.clubfactory.com

I already paid and ordered a shirt and dress from club factory on 29th september 2018 from the name rinku nandi. The order was supposed to arrive on 17th oct but did not and there is no tracking update on the order after 13th oct. Kindly refund or send my order as soon as possible. Order no. So51088058 and phone no. [protected]. I am unable to get through the website or apps customer service either as they both are very unresponsive.