[Resolved] Club Factory — order status and processing unknown

Shivaniagg

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400053
Website:	www.fromfactory.club

My order id: so7398629
Tracking number[protected]
Amount paid: inr 1745.06
Number of items ordered: 10
The order was placed on 16th nov 2017 on the mobile application. The delivery was shown to be executed within 6-7 business days. But it's already 13th day today and status of the order is unknown and reflecting as "shipment not picked" from the past 3 days. I also tried contacting customer support center but failed to get any response. The shipment to be picked by gati and the status/shipment is stuck at one point.
Please help as i'm afraid this might be a fraudulent company trying to deceit customers.in such a scenario authorised intervention will be highly appreciated.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 13, 2017

Complaint marked as Resolved

Club factory finally replied to my queries on the application only, post the complaint. Also, the order was received within a week after registering the complaint. All items were in good condition and quality.

Club Factory customer support has been notified about the posted complaint.