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[Resolved]  Club Factory — order status and processing unknown

My order id: so7398629
Tracking number[protected]
Amount paid: inr 1745.06
Number of items ordered: 10
The order was placed on 16th nov 2017 on the mobile application. The delivery was shown to be executed within 6-7 business days. But it's already 13th day today and status of the order is unknown and reflecting as "shipment not picked" from the past 3 days. I also tried contacting customer support center but failed to get any response. The shipment to be picked by gati and the status/shipment is stuck at one point.
Please help as i'm afraid this might be a fraudulent company trying to deceit customers.in such a scenario authorised intervention will be highly appreciated.

order status and processing unknown
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Complaint marked as Resolved Dec 13, 2017
Club factory finally replied to my queries on the application only, post the complaint. Also, the order was received within a week after registering the complaint. All items were in good condition and quality.

Complaint Status


[Nov 29, 2017] Club Factory customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I received my order after posting my complaint. And the items are in good condition and quality. Thanks much!

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    Customer satisfaction rating
    21%
    Complaints
    5452
    Pending
    0
    Resolved
    1150
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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