Club Factory — order still in customs

cjrrt

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 4000096

I have tried calling customer care number for club factory and it says "please check the number you have called". My order has been in customs for more than 10 days now. There is a big fraud going on for the refund of money for club factory. Numbers like [protected], [protected] are circulated on google for refund process for club factory. Please look into this matter and ship my stuff so[protected] as soon as possible. My shipping status has not been updated also. Please ship my stuff fast. I've waited for so long and still no news about my stuff.

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Verified Support

Jul 19, 2019

Club Factory Customer Care's response Dear,

We are sincerely sorry to inform you that the custom inspection took a little long, hence there will be a delay in delivering your order. We are continuously working with the customs department and trying hard to get the orders cleared at the earliest. As for the latest information from the related department, your order status will be updated in about 3 working days. We appreciate your patience in this regards and your cooperation till the time we get this issue fixed. Sorry again for the inconvenience caused.

Jul 25, 2019

Updated by cjrrt Still no update on my order status. Club Factory does not pay Customs duty even after so many users pay for the orders. Such a shame.

Jul 25, 2019

Updated by cjrrt Please provide contact number of your customer care. '[protected]' This number on the app does not exist.