Club Factory — Order stuck at Customs Clearance for a month

Hello, I ordered a few items around 1 month or a few days more than that. Most of my orders got cancelled because they went "out of stock" even after being shipped. They were in stock while I ordered. How does that even happen?

So the only order that DIDN'T get cancelled is stuck at the clearance for more than a month. It's urgent and I haven't gotten it. The support operaters are literally bots and tell me it's on the way but it never came.