Club Factory — order stuck in custom clearance since 20 days

Address:

Tukai Nagar, Near Adarsha school, dighi road Bhosari, Pune, Maharashtra, 411039

Hi my order number so[protected] dated to deliver on 17th jan is still stuck in custom clearance and there no way that i could track the shipment or get the details on the status of the product order. I am really disappointed with the service could you please either deliver or cancel and initiate my refund. I am in favour of not using app ever again and would suggest friends to do same.