Club Factory — order stuck in customs but no reply from customer support moreover not providing any awb number to confirm

My order numbers so[protected]
So[protected]
So[protected]
So[protected]
Are stuck in the indian customs from 13 july i have emailed in your support team 5 days before regarding the same moreover i was not beinh provided with any shipmenr awb status so that i can chevk it with the custons but till now there is no resppnse i need those products before 20th august. So please collsborate with the customs in order to clear my orders or provide the awb numbers of the shipments to me. And please do reply on this email regarding what measures you will be taking for resolving my issues. Why do i need to waste my time on your worthless service when its all your fault. Moreover i have ordered these products on club factory only because of the reason those products were not available for delivery in india in other website.
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What happened the club factory has not responded any update neither there is any progress on the status of my orders. Please remind them to resolve my issue As soon as possible.

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