Club Factory — order stuck in the customs

My order has been stuck in the customs for more than one months now. I tried to talk to the customer care but the line is always busy. Moreover they just updated my order status as handed over to forwarder. What does 'handed over to forwarder mean? If you can't deliver orders then please stop taking orders from India. Or just refund my money as I ordered it in prepaid
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I want my order fast we should make the process fast and delivered it before 18th please

Vara Prasad Kovuru's reply, Aug 15, 2019
I want my order fast we should make the process fast and delivered it me on before 18th please

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