[Resolved]  Club Factory — order was not delivered: refund not yet received. so 38740833

I have ordered something from my clubfactory app in august 2018. The order was not delivered by the delivery time specified . But after some more days the order status was shown as order returned. It got automatically returned and i have not recieved any refund yet. Whenever i tried calling your customer care, nobody attended the calls.
Please do the needfull as early as possible .I have attached the screenshots showing the order details.

when i called the customer care people, they registered a complain and gave me a reference number ET3874083M. After that there is no other proceedings.