[Resolved]  Club Factory — ordered a shirt didn't receive order number

Hlo i ordered a shirt on 17th january 2019, i paid for it and then the app started showing some kind of error... Money has been deducted from my account but i didn't get any order number or any order confirmation email... When i inquired about it on your customer care services they said they didn't receive any order... But money has been deducted from my account.. Plzz resolve this issue..
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Feb 23, 2019
Complaint marked as Resolved 
Verified Support
Jan 23, 2019
Club Factory Customer Care's response
Dear, please tell us your issue with SO number at [protected]@clubfactory.com. We will give you a best solution.
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I haven't received my order though app is showing delivered to me order no SO83097947 I have already paid for that and I want my refund . I contacted customer care service but getting only assurance please help me order was placed on 8th jan 2019 and has been delivered to someone on 15th jan tracking no is[protected]

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