Club Factory — ordered product is not delivered yet

I have ordered some products worth 1200Rs from club factory app a month ago. The estimated delivery date was 15 days back. And yet the product has not been delivered. I have already payed through net banking for the items. There is no option of refund in the app. So I want the product delivered as soon as possible or if that's not possible then I would like my refund.
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On augst 8 I have orderd one item. Delivery date was september 10 but still the item was not delivered to my address ... The order item number is S[protected]
Madhusmita Choudhury's reply, Sep 13, 2019
On agust 23 I have orderd one item

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