Club Factory — ordered shoes 2 months ago on 01st december 2019, yet to receive

Address:

Mumbai City, Maharashtra, 400011

Ordered shoes from club factory app on 1st december 2019. Order no - so[protected]. Expected delivery date was 23rd december 2019. I paid for the parcel in hope of receiving on time. But after 2 month, i am yet to receive the shoes. I informed club factory via email ([protected]@clubfactory.com; [protected]@clubfactory.com)

They informed that they will try and deliver it soon on 9th january. I provided them my contact number but still no response.

Now i dont want that shoes. Please club factory cancel my order & refund my amount of rs.895.00

Regards
Saniya