Club Factory — pair of earphones

I had ordered a pair of earphones on 3rd decembet 2019. The shipment number is [protected]. As of 8th december 2019 the status of the order says 'delivered'. However, the product was not delivered to my address.

I either want an immediate refund for the same, as the payment was made online, or i expect the product to be delivered to my place latest by tomorrow.

It is weird how the status can show 'delivered' without the package actually arriving at my place.

Looking forward to a prompt response.
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I have ordered a ray ben aviator sunglass from club factory. My order id SO[protected] its not a gust order. But in my account there is no order is displayed.i couldn't return my order.i got the product on 8 december 2019.it was some damage. I will say my complain to customer cate of club factory. But they will not response on my complaint.

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