Club Factory — partial order delivered

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

Order number is so31901568. I have received only half the items in the order. On tracking it is showing as delivered. 04 items are missing from the packet. I was chatting on customer service support on app, they said they will guide towards correct channel, post which no response.

I have tried calling on the india customer service number, it keeps on asking to wait while the call is being transferred but nobody connects through.

I want either the 04 items to be delivered, or the money to be refunded.

I have attached the photos of the items not delivered. Also of the last response from the in app chat.