Club Factory — partial refund

I have purchased and returned the product from club factory but they send only partial refund for the same due to delivery amount is charged from me. It is not mentioned in the site properly. Also while receiving the product size tag( L) is missing and also it is not fit for me, that is why I have requested return and refund, but they said it is my mistake since I have purchased wrong size product. But from all other site I used to purchase medium size product. They were refunded only 309 rs instead of 399rs. I need my money back since it is their mistake.

Thanks
Visma
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My money is refunded to APP balance... But I want it to withdraw it in my bank account...
When I say withdraw, they ask my mob no... Gives one verification no and then they say mob number is registered.. what to do.. or what is the process

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    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
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