[Resolved]  Club Factory — payment failure

Hello, i placed an order two weeks ago and when i tried to place another one a failure message comes up with the legend "payment failure", i already tried with 2 credit cards, debit card, pay pal, trying to buy through the web site, from another smartphone, re-installing the app, from another account and none of them worked. Can you please help me to take a look on this issue?
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May 31, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Club Factory Customer Care's response
Dear, please provide card photos about all digital clearly so that we can reflect to the relevant department to help you, thanks. If you need any help from us, please contact online support center within the APP. Please try re-star 5. Thanks.
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Its good not take your payment.. please dont do a payment in this appps.. bhai bacha hua hai tu baki sab ki lag gayi hain...

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