[Resolved]  Club Factory — payment made but order is not being shown in paid order section for order no-so86180304

Address:632014

This was my first time shopping with club factory and this has been a very bad experience for me. I had placed the order and the payment was also successfully made. I got a confirmation email of the order and payment yet the order summary is not being shown in the paid order or unpaid order section basically there is no track of my order. My order tracking ID is- SO86180304.Please look into the matter, either I want my orders to be delivered or I want my money back. Please reply to this email as I tried all other customer support numbers in the app none of which seems to be working.
Was this information helpful?
No (0)
Yes (0)
Feb 25, 2019
Complaint marked as Resolved 
Verified Support
Jan 25, 2019
Club Factory Customer Care's response
Dear, this order was place successfully. It was a guest order, please go to find guest order to check. Right now it is under preparation.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Club Factory
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    5546
    Pending
    0
    Resolved
    1154
    Club Factory Phone
    +86 571 8689 1965
    +86 185 5739 6868
    Club Factory Address
    478 Wensan Road, Zhejiang, Hangzhou, China - 310000
    View all Club Factory contact information