Club Factory — payment not refunded after the order being cancelled.

My order id is SO13433384. My order has been cancelled stating that the order has been expired. It aslo stated that the payment has been refunded. But i have not got any notification from my Bank executives about the refund. In short, i have not got the amount back in my bank account. Where has the amount been refunded exactly as you stated on my order details. Refund my payment in the nearest possible time.