I ordered some clothes from club factory and i am regretting now the clothes material is too cheaper than shown in the picture and there is huge difference in size as per standard size chart i have order l size but the dress i got is having tag of l but it is too big like xxl. So i requested for return on 12dec and courier it via blue dart and it cost me extra 200rs which should be refundable by them as per there policy i. E if any mistakes done by them in product then the return courier charges will bared by them. And in this case they are responsible for the return because as per standard size chart l size will be prefect for me but they delivered me the huge sized dress and the quality also too cheaper at that cost. So i asked for the courier charges they said it's not refundable. On 20dec i got notification on club factory app for refund but i didn't received any amount yet in my bank. Also i had observed that the refund amount shownd in notification is lesser than the amount shown while i requested for return. You can see this clearly in attached images.
+4 photos
Was this information helpful?
No (0)
Yes (0)
Club Factory customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment